Questions.

What teams ask us before they start.

The basics

What is Intend?

Intend is an AI operating system for real estate developers and agents. It answers every enquiry on WhatsApp, phone and your website in seconds, books the site visit and follows up until the buyer decides. It also shows what each ad campaign brings, coaches your sales team on their own calls, and answers questions about your business on WhatsApp. Kaigen Labs builds it with you and runs it for you.

What happens to an enquiry when it reaches Intend?

The buyer gets a helpful answer within seconds, at any hour. Intend sends the brochure, price sheet or walkthrough they ask for, asks your qualifying questions, offers real site visit slots from your calendar and reminds them the evening before. If they go quiet, it follows up. Everything lands on one record per buyer, in your CRM too.Read the guide: AI that answers and calls your property enquiries: for developers in India

Will Intend replace my sales team?

No. Intend takes the first reply, the late night enquiries and the follow ups that slip, so your team spends its day with buyers who are ready. Negotiation, the discount conversation and the booking stay with your people. When a buyer asks for a person, they get one.Read the guide: The real estate pre-sales playbook: first reply, follow-ups and weekly KPIs

Your agents

Can AI call my leads in Hindi, Kannada, Telugu or Tamil?

Yes. Intend’s voice agents speak English, Hindi, Kannada, Telugu and Tamil, and follow a buyer who switches language mid call. On WhatsApp it can reply in most languages a buyer writes in. Calling leads also has to follow India’s calling rules, which we set up with you.Read the guide: AI that answers and calls your property enquiries: for developers in India

Does it sound like a person?

It is built to. On WhatsApp it waits for a buyer to finish typing, then replies in short messages the way a person texts. On calls it uses natural Indian voices and reads prices the way people say them, in lakh and crore.

Where does the agent get its answers?

From your own material, approved by you. Give us your website, brochures, price sheets and FAQs, and Intend turns them into one knowledge base with a page per project. When something changes on your website or in a new document, a person on your team approves it before agents use it. Prices carry the date someone last checked them.

Can it send brochures, floor plans and virtual tours?

Yes. Intend sends brochures, floor plans, photos, walkthrough videos and 3D tour links on WhatsApp, and shows several projects side by side as cards a buyer can swipe. Each buyer can also get a personal page with the projects that fit them, and your team is told when they open it.

Analytics and data

Can Intend tell me which campaigns bring site visits and bookings?

Yes. Intend reads your Meta and Google ad spend and joins it to your CRM, so you see cost per enquiry, per site visit and per booking for every campaign, project and agency. Every figure opens the leads and conversations behind it. A weekly report arrives on WhatsApp.Read the guide: Cost per site visit and cost per booking: how to measure it from Meta and Google ads

Can I ask questions about my business on WhatsApp?

Yes. Your team can ask Intend’s assistant in plain words, in the dashboard or on WhatsApp, and get the answer with a chart. It can also suggest changes, such as an update to an agent, which a manager approves with one tap.

What if the data in our CRM is messy?

Intend checks it before trusting it. It spots bulk imports that reset dates, fields that are always empty and campaigns that were never tagged, then proposes how to read each field and asks you to confirm. It keeps watching and tells you when something changes.

Can I hear what the agent said?

Yes. Every call is recorded and every message is kept, and any number in your dashboard opens the conversations behind it. Recordings are private to your workspace and open through short lived links.

Your team

Can Intend help my sales team get better?

Yes. Intend listens to your team’s recorded calls, in English and Indian languages, and scores each one against your sales playbook with the exact moment quoted. Managers comment and share good calls, and each rep sees only their own. It also learns from your best callers to improve the AI agent.

Does my team need to learn new software?

No. Site visits arrive on the calendar they already use, alerts arrive on WhatsApp and buyer records stay in your CRM. The dashboard is there when someone wants to look deeper.

How do you make sure the agent says the right thing?

You approve the rules, and every reply is checked against them before it is sent. Before an agent changes, we test it against those rules on real past conversations, and every version is kept so a change can be undone. Prices only come from the sheet you signed off.

Rules and setup in India

Do I need DLT registration to call leads with AI?

Yes. India requires every business that makes sales or marketing calls to be registered on a DLT platform, and our calling partner uses Tata Teleservices’ DLT. Your authorised person signs up, because the account is yours. We draft the authorisation letter, stay on the call to guide you, add the call template and order the number. You do not need DLT for buyers calling you or for WhatsApp.Read the guide: Get ready for AI calling in India

What is the 7 day rule for calling leads in India?

An enquiry lets you call that person about it for 7 days. TRAI’s September 2026 amendment allows business calls based on a written or digital enquiry only within 7 days of it. After that you need registered consent. Intend records when each enquiry arrived and stops AI calls once its window closes.Read the guide: TRAI’s 7-day enquiry window: what it means for real estate calls

What hours can AI call customers in India?

Intend calls in India only between 10 am and 9 pm IST. It also caps how many times one person is called and never calls someone who opted out.Read the guide: AI calling in India: DLT, declared numbers, calling hours and consent

Can Intend message leads on WhatsApp who did not message first?

Only with an approved template, and only to people who agreed to hear from you. WhatsApp lets a business reply freely for 24 hours after the customer’s last message. Outside that window, it must use a template Meta has approved. Intend follows this automatically and paces messages so your number keeps a good quality rating.Read the guide: From click-to-WhatsApp ad to booked site visit: a builder’s playbook

Do I need a new phone number?

Usually yes for AI calls, and we get it for you. Sales calls in India belong on a 140 series number approved on DLT, which we order once your registration is done. For buyers calling you and for WhatsApp, we can give you a new Indian number in your company’s name from the dashboard, or connect the one you have.

Who handles the WhatsApp and Meta approvals?

We do, with you. We set up your WhatsApp Business account on your own Meta business, get the display name and message templates approved, and connect the number. You keep ownership. We need someone at your company for the steps Meta reserves for the business owner, such as verification codes.

Compliance and privacy

Who owns our data?

You do. Your buyers, conversations, recordings and reports belong to your company, and your CRM stays your system of record. You can export your data, and connections to your CRM, ads and WhatsApp sit on your own accounts.

What happens when someone asks not to be contacted?

They are not contacted again, on any channel. An opt out on WhatsApp, a call, email or your CRM is honoured everywhere, and it can be written back to Salesforce.

Setup and pricing

How long does setup take?

Onboarding takes a few weeks. We learn how your team qualifies and books, build the agents from your website and documents, connect your calendar, CRM and numbers, and test with you until it is live. DLT and Meta approvals run alongside and usually take a few working days.

Which CRMs does Intend work with?

Intend works with Salesforce, Zoho, HubSpot, Attio and Airtable today. If you use another CRM, such as Sell.Do or LeadSquared, we connect it as part of setting you up. Your CRM admin can connect us through a one time link without sharing a password.Read the guide: Keep your CRM, add AI agents: Salesforce, Zoho, Sell.Do and LeadSquared

What does Intend cost?

There are three plans. Ramp covers one project, Growth covers every project and every channel, and Scale covers groups across cities and brands. Each is priced on a short call. Book a demo and leave with a scoped build and a number.

Comparisons

Why not just use ChatGPT or Claude?

ChatGPT and Claude are excellent models, and Intend uses frontier models like them underneath. What a chat window cannot do is pick up your phone line and WhatsApp number, read your CRM and ad accounts, remember every buyer across calls and messages, or check India’s calling rules before it dials. Intend adds all of that, plus tests on every agent change, a dashboard your whole team shares, and a team that runs it for you every week.

Is Intend better than hiring more sales staff?

It makes the people you have go further. A new hire still sleeps, takes a week off and cannot answer forty enquiries at once on a launch weekend. Intend answers every one in seconds and hands your team the buyers who are ready, so new hires, when you make them, spend their time on site visits and closings.

How is Intend different from the AI built into Salesforce or Zoho?

Intend is built for real estate: from the ad to the booking, in India’s languages and under India’s calling rules. Agentforce and Zia are strong general tools inside their own CRM, and you still have to design, connect and run the agents yourself. Intend arrives set up for your projects, answers on your phone line and WhatsApp, joins your ad spend to your bookings, and writes everything back to your CRM, so the two work together.Read the guide: Keep your CRM, add AI agents: Salesforce, Zoho, Sell.Do and LeadSquared

How is Intend different from a voice bot vendor?

A voice bot vendor sells you the calling engine. Intend is the whole operating system, run for you. It covers WhatsApp, calls and your website on one record per buyer, connects to your CRM and ads, coaches your human team and handles the registrations. You get one partner who answers for the result.

Anything else, ask us on a call.

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